CASM CUSTOMIZED LAB SIMULATION - CASM RELIABLE EXAM BLUEPRINT

CASM Customized Lab Simulation - CASM Reliable Exam Blueprint

CASM Customized Lab Simulation - CASM Reliable Exam Blueprint

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Tags: CASM Customized Lab Simulation, CASM Reliable Exam Blueprint, New CASM Test Format, CASM Vce Format, Reliable CASM Study Guide

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Free PDF CASM - Authoritative Certified Agile Service Manager V2.1 Customized Lab Simulation

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q32-Q37):

NEW QUESTION # 32
Which of the following would NOT help sustain improvements?

  • A. Solicit feedback when changes are made
  • B. Provide ongoing training to existing employees
  • C. Communicate successes, failures, and lessons learned
  • D. Increase the velocity of Teams

Answer: D

Explanation:
Sustaining improvements in Agile Service Management requires fostering a culture of learning, feedback, and collaboration. Simply increasing the velocity of teams does not inherently sustain improvements and can sometimes lead to burnout if not managed properly.
A . Incorrect. Ongoing training equips employees with the skills needed to adapt to changes, which sustains improvements.
B . Correct. While increasing velocity is desirable, it does not directly sustain improvements and may have negative impacts without adequate support.
C . Incorrect. Sharing successes and lessons learned builds a culture of continuous improvement.
D . Incorrect. Soliciting feedback ensures that changes remain relevant and effective, a key factor in sustaining improvements.
Reference:
ITIL 4: Continuous Improvement principles.
Scrum and Agile: Importance of sustainable delivery practices.


NEW QUESTION # 33
What BEST describes the Practice Backlog?

  • A. The project plan that will guide the practice's implementation roadmap
  • B. The single source of requirements for a practice
  • C. All of the above
  • D. The artifact that documents what will be needed in the next Sprint

Answer: B

Explanation:
The Practice Backlog serves as the single source of truth for requirements within a service management practice, similar to how a Product Backlog functions in Scrum.
A . Incorrect. This describes a Sprint Backlog, not the Practice Backlog.
B . Correct. The Practice Backlog acts as the comprehensive repository for requirements specific to a practice.
C . Incorrect. While the Practice Backlog informs the roadmap, it is not a detailed project plan.
D . Incorrect. Only B accurately reflects the nature of a Practice Backlog.
Reference:
ITIL 4 and Agile Service Management: Practice Backlog as a requirements repository.


NEW QUESTION # 34
Intelligent automation requires which initial element?

  • A. Intelligent tools
  • B. Intelligent process
  • C. Resilient technology
  • D. Resilient process

Answer: B

Explanation:
Intelligent automation begins with intelligent processes that are designed to adapt and respond to dynamic needs, supported by automation tools and resilient technology.
A . Correct. The foundation of intelligent automation is a process designed with adaptability and efficiency in mind.
B . Incorrect. Tools are important but secondary to having a well-designed process.
C . Incorrect. Resilient technology supports automation but does not serve as the starting point.
D . Incorrect. Resilient processes are an outcome of intelligent process design.
Reference:
ITIL 4: Role of intelligent automation in service management.
Agile and DevOps: Process-first approach to automation.


NEW QUESTION # 35
What is a value stream?

  • A. All the activities from a customer request to a delivered product or service
  • B. The importance, worth, or usefulness of an IT service
  • C. A set of activities that flow from the start of development to software deployment
  • D. Enables the ability to do something when and how it is needed or desired

Answer: A

Explanation:
A value stream is a series of steps or activities that an organization undertakes to deliver value to a customer, starting from the initial request to the final delivery of a product or service. It represents the end-to-end flow of value and includes all tasks necessary for the creation and delivery of the product or service, regardless of whether they are performed by development teams, operations, or other departments.
Option Analysis:
A . Incorrect. While agility involves doing something as and when needed, this doesn't define a value stream.
B . Partially correct but too narrow. A value stream encompasses more than just development and deployment; it includes all activities related to delivering customer value.
C . Correct. This encapsulates the end-to-end activities from customer request to delivery, which aligns with the value stream concept in Lean and Agile practices.
D . Incorrect. This defines "value" in IT services, not the concept of a value stream.
Reference:
Lean Thinking by James P. Womack and Daniel T. Jones
SAFe Framework: Understanding Value Streams
ITIL 4: Managing Professional - High-Velocity IT, which includes value streams as part of ITSM evolution.


NEW QUESTION # 36
Which of the following roles should be included in an Agile Service Management Team?

  • A. Designer
  • B. Customer
  • C. Leader
  • D. Developer

Answer: C

Explanation:
An Agile Service Management Team typically requires a Leader who guides the team in applying Agile practices, ensuring collaboration, and delivering value. Let's evaluate the roles:
A . Correct. A leader is necessary to inspire, guide, and ensure the team adheres to Agile principles. This role may overlap with an Agile Service Manager or Scrum Master.
B . Incorrect. While developers may be part of service delivery teams, they are not mandatory for every Agile Service Management team, which focuses more on service processes.
C . Incorrect. Designers may contribute to specific tasks, but they are not core members of Agile Service Management teams.
D . Incorrect. While the customer provides input, they are not part of the team but rather a stakeholder.
Reference:
ITIL 4 Service Value Chain: Roles and responsibilities in Agile Service Management.


NEW QUESTION # 37
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